Terms of Return & Refund Policy
At ExpertaiOnline, we strive to ensure your satisfaction with our digital products and online services. This policy outlines the terms and conditions for returns and refunds, specific to our digital offerings.
Eligibility for Returns & Refunds
Due to the nature of digital products and online services, returns and refunds are subject to specific conditions. Eligibility is generally considered in the following scenarios:
- The digital product or service fails to function as described.
- You experience technical issues preventing access or usage, and we are unable to resolve them.
- The service delivered does not match the agreed-upon specifications.
- Cancellation of a service is made within a specified timeframe, as outlined in your service agreement.
Please note that eligibility for returns and refunds may vary depending on the specific product or service purchased.
Return & Refund Process
To initiate a return or refund request, please follow these steps:
- Contact our customer support team at [Your Support Email] within [Number] days of purchase or service commencement.
- Provide your order number, purchase date, and a detailed explanation of the issue.
- Include any relevant screenshots, error messages, or other supporting documentation.
Our team will review your request and provide further instructions.
Refunds and Exchanges
Refunds will be processed using the original payment method, unless otherwise agreed upon. Exchanges may be offered for alternative services or products of equal value, depending on the situation.
Please allow [Number] business days for refunds to be processed.
Shipping Costs
As ExpertaiOnline primarily deals with digital products and online services, shipping costs are generally not applicable. However, in cases where physical materials are involved, shipping costs for returns are the responsibility of the customer, unless the return is due to an error on our part.
Changes to these Terms
ExpertaiOnline reserves the right to modify this policy at any time. We will notify you of any changes by posting the updated policy on our website. Please review this policy regularly for updates.
Contact Us
Email: [email protected]
Phone: +1 416 041 2961